smartAssist

smartAssist

Our global support is the basis for your sustainable success on site! smartAssist enables worldwide service contact with KraussMaffei experts at the touch of a button. Professional and secure audio/video communication between technicians on the machine and experts at any location. With Augmented Reality, real objects can be superimposed with virtual texts and symbols, which increases the quality and speed of troubleshooting. 

Your benefits

Planned communication of the expert

Integration of Smart Glasses (Handsfree Option)

Low maintenance costs

Off the shelf und ready to use

Secure end to end encryption

Fast and secure exchange of documents and records

Integrated report function (screenshots, comments, processes) for documentation

Shorter machine downtimes

Highlights

Reduce machine downtimes
Secure and efficient internal support
Wide opportunities for different use cases
Ready to use
More efficient communication than phone or email, faster troubleshooting
Safe use between headquarters and foreign plants
The interactive communication solution for everyone
Easy to use and intuitive App

Additional Products

APCplus

Stability, precision and cost efficiency in manufacturing: APCplus compensates for external influences on part quality. With the intelligent and automatic control of APCplus you achieve consistently high part quality. Calculate your APCplus advantage with our APCplus-calculator >>

dataXplorer

The dataXplorer is a preconfigured data storage for the automatic recording of sensor and control data of an injection molding machine, in whose control cabinet the hardware and software are integrated.

KraussMaffei smartCube

The KraussMaffei smartCube is the connectivity solution for digital products and smart lifecycle services. It creates the prerequisite for data-based applications, intelligent machine control systems in production and innovative business models. 

remoteAccess

Minimize downtimes, save yourself and your company travel costs, and reduce your carbon footprint. remoteAccess allows a KraussMaffei expert to provide comprehensive remote support via highly secure cloud-based access to your machine's control system. Software, hardware or process problems can be analyzed and resolved quickly and easily.

socialProduction

Wherever you are, keep up to date at all times. With our socialProduction products, you can keep a constant eye on your injection molding machines, production processes and various machine components. socialProduction connects the communication between man and machine in shared chat rooms. Your machines send chat messages independently to report events and problems that have occurred. With seamless integration, your team can communicate about these events and problems with texts and images.