SMARTASSIST - YOUR INSTANT-SUPPORT

When your production comes to a standstill, you can incur high costs within a short time. In many cases, the problem can be remedied easily on your machinery, but the question is: how quickly? Spending time waiting for help proves particularly costly! That’s why we’ve developed Smart Assist for you.

Smart Assist is a remote analysis tool that can be activated immediately – via tablet, smartphone, or professional smart glasses. No matter what device you prefer: AR technology visualizes the problem and its solution on your machinery.

The expert sees “with your eyes.” And if the problem is easy to solve, you can take the right steps immediately, under their guidance. This eliminates the need to wait or for anyone to come by for a personal visit. The system works across the globe, including for commissioning and optimization work.

Particularly in light of the COVID crisis, remote analysis is an obvious choice. And of course, it saves you a great deal of time and money, since you can resolve the issue yourself or – in complicated cases – avoid incurring costs for a preliminary, on-site analysis. 

Learn more about smartAssist

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Virtual machine acceptance during corona travel restrictions

WHAT IS THE UNIQUE SELLING
POINT OF SMART ASSIST
COMPARED TO OTHER MESSENGER SERVICES?

  • Conference call up to 4 participants
  • In-picture notes
  • Share of documents and screens
  • Integrated reporting function
  • Integration in ERP/CRM software (API)
  • Step by step instructions
  • Secure data policy (no data processing)
  • End-to-end encryption
  • No advertisements

Learn more about smartAssist

Contact Us