Helpline & Customer Service
Your direct line for fast support
With us, you are not just a customer, but a partner. Our helpline offers you comprehensive support based on availability, reliability, and fast response times. No matter where you are, we are there for you.
Your advantages at a glance
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Availability: Our service hotline is easily accessible so that you always get the support you need.
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Reliability and speed: We offer short response times for fast support – whether through remote support or our technicians, who can be on site in no time.
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Regional presence: Our global service network enables us to be there for you quickly, both internationally and locally.
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Remote support: Our modern remote technology gives us direct access to your systems and machines so we can diagnose and fix problems without a technician having to be on site. This saves you valuable time and money.
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Production and availability: Our service concept is based on a combination of reactive, preventive, and predictive measures to ensure that you can operate your production systems optimally and minimize downtime.
Statistics that speak for themselves
>
600
service technicians worldwide in the field and in-house
Over
100
successful service calls per year
>
115
countries with 10 subsidiaries and >100 sales agencies