Helpline & Customer Service
There for you worldwide - Personal. Reliable. At any time.
With us, you are not just a customer, but a partner. Our helpline offers you all-round support based on availability, reliability and fast response times. No matter where you are - we are there for you.
Your advantages at a glance
- Direct contact, globally connected
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Our service hotline is easy to reach so that you always get the support you need.
- Reliability and speed
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We offer short response times for rapid support - whether through remote support or through our technicians, who can be on site in the shortest possible time.
- Regionally available
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Our global service network enables us to be there for you quickly in your region - with an excellent international and local network.
- Direct line. Digital solution.
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Thanks to our modern remote technology, we have direct access to your systems and machines to diagnose and rectify faults - without the need for a technician to be on site. This saves you valuable time and money.
- Maximum security. Maximum availability.
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Our service concept is based on a combination of reactive, preventive and predictive measures so that you can operate your production systems optimally and minimize downtimes.
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Convincing figures that speak for themselves
600
service technicians worldwide in the field and in-house
1600
training days per year for highly trained service technicians
115
countries with 10 subsidiaries and >100 sales agencies