smartAssist enables worldwide service contact with KraussMaffei experts at the touch of a button. Professional and secure audio/video communication, e.g. between technicians on the machine and experts at any location. With Augmented Reality, real objects can be superimposed with virtual texts and symbols, which increases the quality and speed of e.g. troubleshooting. 

Our global support is the basis for your sustainable success on site!

Your benefits

End2End secure encryption

Planned communication of the expert

Fast exchange of documents and records

Integration of Smart Glasses (Handsfree Option)

Documentation (screenshots, comments, processes) for safeguarding and accounting

Low maintenance costs

shorter downtime

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