smartAssist Service contact at the touch of a button

smartAssist enables worldwide service contact with KraussMaffei experts at the touch of a button. Professional and secure audio/video communication, e.g. between technicians on the machine and experts at any location. With Augmented Reality, real objects can be superimposed with virtual texts and symbols, which increases the quality and speed of e.g. troubleshooting. 

Our global support is the basis for your sustainable success on site!


Reduce machine downtimes
Secure and efficient internal support
Wide opportunities for different use cases
Ready to use
More efficient communication than phone or email, faster troubleshooting
Safe use between headquarters and foreign plants
The interactive communication solution for everyone
Easy to use and intuitive App

Your benefits

End2End secure encryption

Planned communication of the expert

Fast and secure exchange of documents and records

Documentation (screenshots, comments, processes) for safeguarding and accounting

Shorter machine downtimes

Integration of Smart Glasses (Handsfree Option)

Low maintenance costs

Off the shelf und ready to use

Contact us now

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