Service
We are here for you
We live service. Whether injection molding, extrusion, reaction technology or additive manufacturing, our experts will support you throughout the entire life cycle of your system - from commissioning to modernization. With our customized services, we ensure your production efficiency at every stage. You can rely on our global network - no matter when and where.
Our strengths – your added value
- Local presence with global network
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Our more than 600 service technicians are deployed worldwide – locally available, globally connected. With over 100,000 service calls annually and a presence in over 115 countries, we guarantee fast assistance – on site or via remote support. This is how we ensure your productivity and minimize downtime.
- Highest spare parts availability worldwide
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More than 90% of all spare parts are available immediately – thanks to global warehouse locations and intelligent logistics. Over 98,000 deliveries per year and a stock of around 30,000 materials covering over 13,000 m² ensure your supply – quickly, reliably, and without complications.
- Highly qualified specialists with many years of experience
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Our experts know your machines inside out. With decades of experience and state-of-the-art diagnostic methods, we offer preventive and predictive maintenance (i.e., based on data and forecasts) – for maximum availability and process stability.
- State-of-the-art training concepts
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At our Training Academy in Parsdorf, we train over 1,200 participants annually in a 1,000 m² facility. Whether injection molding, reaction technology, extrusion, or additive manufacturing - our practical formats prepare your teams to work with the entire KraussMaffei machine portfolio.
- Technical adaptability and performance enhancement
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Whether retrofitting, modernizing, or digitally upgrading, our solutions extend the life cycle of your machines, increase efficiency, and make them fit for the future. From control modernization to process optimization, we tailor your system precisely to your requirements.
- Machine relocation – local and global
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Whether it's an internal relocation or an international move, we take care of planning, dismantling, transport, reassembly, and commissioning. For a smooth transition and minimal downtime.
- Everything from a single source
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From consulting through commissioning to maintenance - KraussMaffei is your one-stop shop for everything you need. Our broad technology portfolio includes injection molding, reaction technology, extrusion, and additive manufacturing.
Future-oriented solutions – globally and locally connected
Thanks to our international network, we can connect you with the right contacts at any time. If needed, local representatives are supported by additional expertise from our international service centers and specialist departments.
Rely on KraussMaffei’s dependable service – your partner for sustainable solutions and maximum production reliability.