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Update, 27 March 2020

Dear customers,

Due to the current CORONA situation and to protect your and our employees, we at KraussMaffei have decided to take the following measures:

Our German sites in Munich, Treuchtlingen, Hanover and Schwaig and our Slovakian site in Sucany will close temporarily in calendar weeks 14 and 15 and probably in calendar week 16.

During the plant closure, production, assembly and delivery of the completed machines will be discontinued for the period mentioned. 

Detailed information on the consequences of this in terms of delivery delays will follow in the next few days.

Your responsible sales manager will contact you within the next few days. A corresponding emergency service has been set up.  
 

What does this mean for you?

  • All known contact persons are available! You can also contact us via the Online contact form
  • The spare parts supply is maintained for emergencies.
  • Functions such as project planning and sales as well as the sales support functions are available for still available to you from the home office.

What does this mean for new machines, commissioning & service? 

  • Employees from site assembly (new commissioning of system business/plants) will be brought back by us. These installations are sometimes carried out over weeks. Such a continuous operation is currently unfortunately not justifiable.  
  • Technician assignments (on a daily basis) in Germany can still be carried out. Our technicians usually work and travel alone. Contacts are minimized as far as possible and hygiene measures are taken into account. However, the assignment must be coordinated individually.
  • In the new machine/service sales department we can still keep appointments, provided that this is explicitly requested by you.

We ask for your understanding if the current situation will lead to longer processing times and delays. We are sure that together with you we will also master this challenge.

Do you urgently need immediately available production capacities?

The corona pandemic requires rapid action and expanded production capacities. In our online marketplace we have a comprehensive range of stock machines, some of which are available immediately and can also be easily converted for medical technology applications. 

Find machines in our marketplace

Important information for KraussMaffei HighPerformance AG customers

The Netstal plant in Näfels, Switzerland, is not affected by the current closures. 

Exceptions are the following public holidays, on which the plant will remain closed:

  • 2 April: Cantonal public holiday
  • 3 April: Bridge Day
  • 10 April: Good Friday
  • 13 April: Easter Monday


The most important spare parts for Netstal machines are still available. 

However, due to the considerable restrictions in air traffic, depending on the region, longer delivery times, considerable shipping surcharges or interruptions may occur. At present
our Näfels site is busy checking the current orders for new machines and informing and coordinating the relevant customers directly from 30 March.

Important information for US customers

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Stay healthy!

Best regards

Tobias Daniel (VP Sales Injection Molding Machinery)
Bengt Schmidt (VP Sales Extrusion technology)
Philipp Zimmermann (VP Reaction Process Machinery)
Markus Bauer (VP Service)